PRIVACY & COOKIE POLICY
Conquer Health & Fitness
Effective Date: May 12, 2026
Conquer Health & Fitness ("we," "us," or "our") is committed to protecting the privacy and security of your personal information. This Privacy & Cookie Policy describes how we collect, use, and share information from and about you when you visit our website, inquire about or purchase our services, or participate in our coaching programs.
By using our website and services, you agree to the terms of this Privacy & Cookie Policy.
1. INFORMATION WE COLLECT
We may collect the following categories of personal information:
• Personal Identifiers: Name, email address, phone number, and mailing address.
• Health and Fitness Information You Provide: Health and fitness goals, preferences, training history, injury history, lifestyle information, and other wellness-related information you voluntarily provide during consultations, intake forms, questionnaires, or communications. (Note: We are not a medical provider and do not request that you submit highly sensitive medical records; if you choose to share such information, you do so voluntarily.)
• Payment Information: Payment details necessary to complete a transaction (for example, billing name and billing address). Payments are processed securely through our third-party payment processors (e.g., Stripe). We do not store full credit card numbers, CVV codes, or full financial account numbers on our servers.
• Commercial Information: Records of products or services purchased, obtained, or considered, and related transaction history.
• Internet or Other Electronic Network Activity Information: Device information and online identifiers, IP address, browser type, approximate location derived from IP address, and browsing activity on our website.
2. HOW WE USE YOUR INFORMATION
We use the information we collect for the following purposes:
• Providing Coaching and Services: To deliver personal training sessions, online programming, performance coaching, and related support; to respond to inquiries; and to provide customer support.
• Program Access and Digital Delivery: To provide access to online programs, deliver purchased content, and administer your participation.
• Communication and Administrative Purposes: To send administrative information, appointment reminders, onboarding materials, receipts, confirmations, service messages, and updates to our terms or policies.
• Personalization: To tailor coaching recommendations and programming to your goals, preferences, and progress.
• Marketing and Promotions: To send newsletters, offers, and information about our services that may be of interest to you. You may opt-out of marketing communications at any time (see Section 6).
• Analytics and Improvement: To understand how our website and services are used, improve performance, and develop new features and content.
• Security and Compliance: To detect and prevent fraud or misuse, comply with legal obligations, and enforce our Terms of Service and other agreements.
3. COOKIES & TRACKING TECHNOLOGIES
Our website uses cookies and similar tracking technologies (collectively, "Cookies") to help our website work properly, to understand usage, and to improve your experience.
What are Cookies?
Cookies are small text files placed on your device by a website. Cookies help a website recognize your device, remember certain information about your visit, and support site functionality.
Types of Cookies We Use
• Essential Cookies (Strictly Necessary): These cookies are required for core site functionality and security (for example, page navigation, secure areas of the website, fraud prevention, and enabling purchases and payments). If you disable these cookies, parts of the website may not function properly.
• Performance / Analytics Cookies: These cookies collect information about how visitors use our website (for example, which pages are visited most often, time on page, error messages). We use this information to measure and improve website performance and user experience. Where required by law, we will collect analytics information only after you provide consent via a cookie banner or similar tool.
Managing Cookies
Most web browsers allow you to control cookies through their settings. You can set your browser to block cookies or alert you about cookies. If you block or delete cookies, certain features of the site may not function correctly.
4. HOW WE SHARE YOUR INFORMATION
We do not sell your personal information. We may share your information with:
• Payment Processors (e.g., Stripe): To process payments and prevent fraud. Your payment is processed by the payment processor under its own privacy policy and terms. We do not receive or store your full payment card details.
• Hosting, Website, and Technology Providers: Companies that host our website and data, provide analytics tools, support customer communications, scheduling, and other business operations.
• Service Providers and Contractors: Third-party vendors who help us operate our business (for example, customer support, IT support, marketing assistance). They are authorized to access personal information only as needed to provide services to us.
• Coaching Platform Providers: Our coaching delivery platform(s) used to provide program access and coach-client communication. These providers operate under their own privacy policies.
• Legal Requirements: If required by law, subpoena, court order, or other legal process, or if we have a good faith belief that disclosure is necessary to protect our rights, protect users, or investigate fraud or security issues.
• Business Transfers: In connection with any merger, acquisition, financing, reorganization, or sale of company assets, where personal information may be disclosed or transferred as part of that transaction.
5. DATA SECURITY
We implement reasonable and appropriate technical, administrative, and physical safeguards designed to protect the personal information we collect from loss, misuse, unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
If you are a Massachusetts resident, we maintain safeguards consistent with Massachusetts data security requirements, including 201 CMR 17.00. These safeguards include:
• Written Information Security Program (WISP): Maintaining a written information security program that is reviewed and updated periodically.
• Access Controls: Limiting access to personal information to authorized personnel and service providers with a legitimate business need.
• Encryption: Using encryption and secure transmission methods where appropriate for personal information transmitted over public networks.
• Vendor Oversight: Taking reasonable steps to select and retain service providers capable of maintaining appropriate security measures to protect personal information.
6. YOUR RIGHTS & CHOICES
Depending on your location and applicable law, you may have certain rights regarding your personal information, including:
• Access: You may request a copy of the personal information we hold about you.
• Correction: You may request that we correct or update inaccurate or incomplete personal information.
• Deletion: You may request that we delete your personal information, subject to certain legal exceptions.
• Opt-Out of Marketing Emails: You may opt-out of receiving marketing communications at any time by using the "unsubscribe" link in our emails or by contacting us. Even if you opt-out of marketing messages, we may still send you non-marketing communications related to your purchases.
• Cookie Controls: You can control cookie preferences through browser settings.
How to Make a Request
To submit an access, correction, deletion, or other privacy request, contact us using the information in Section 10. We will respond within a reasonable timeframe and as required by applicable law.
7. MASSACHUSETTS PRIVACY COMPLIANCE
Conquer Health & Fitness is based in Massachusetts. We comply with Massachusetts data privacy and security laws (including 201 CMR 17.00) regarding the protection of personal information of Massachusetts residents. We maintain a written information security program (WISP) to safeguard your data.
8. THIRD-PARTY LINKS
Our website may contain links to third-party websites. This Privacy & Cookie Policy does not apply to those websites, and we are not responsible for the privacy practices of third parties. We encourage you to review the privacy policies of any third-party site you visit.
9. CHANGES TO THIS POLICY
We may update this Privacy & Cookie Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Effective Date" at the top.
10. CONTACT US
If you have any questions about this Privacy & Cookie Policy or our data practices, please contact us at:
Conquer Health & Fitness
Medfield, MA
Email: fitconq@gmail.com
Website: https://conquerhealthfitness.com